Refund and Billing Help
This page explains how cancellation and payment questions work for Matt Coding Tutor. For help with a Matt feature, email support@moonlightpixel.com.
Canceling Matt Monthly
You can cancel monthly renewal at any time using Manage Billing in your Matt account or your Link subscription page. Cancellation stops future renewals. Your access and unused Matt credits remain available through the paid-through date shown in your account. After paid access ends, stored credits are unavailable. Canceling does not automatically refund a payment already completed.
Payment or service problem
If you believe you were charged incorrectly or Matt did not work as expected, contact support@moonlightpixel.com as soon as you can. Include the email address on your Matt account, the purchase date, and a description of the issue. Do not email your full card number or password. We review requests individually, including the purchase and the service delivered. No fixed seven-day deadline is imposed here. Applicable law and payment-provider requirements may affect the outcome.
Stripe and Link
Matt payments are processed through Stripe Managed Payments and Link. You can review receipts, invoices, and subscriptions in Link. Link also offers transaction support and accepts refund requests. Stripe may issue a refund in certain cases under its Managed Payments process; Moonlight Pixel cannot guarantee or veto every decision. If a refund is issued, the corresponding Matt purchase and credits may need to be adjusted to match the refunded transaction.
Questions
For product support, email support@moonlightpixel.com. For a payment handled by Link, you can also use the support option on your Link purchase or receipt.